This Privacy Policy explains how wen1win collects, uses, stores, and protects the personal data of Members and visitors. Your privacy is a fundamental obligation — not an afterthought.
1.1 This Privacy Policy ("Policy") is issued by wen1win ("Company", "we", "us", "our") and applies to all personal data collected from individuals ("Members", "Players", "Users", "you") who register an account on, visit, or otherwise interact with the wen1win platform accessible at wen1win.co and any associated sub-domains or mobile-optimised interfaces.
1.2 wen1win operates as a licensed online gaming platform serving the Malaysian market. In providing our Services — which include online slots, live dealer casino, sportsbook, Fisher Game, and the wen1win Rewards programme — we necessarily process certain categories of personal data. This Policy sets out transparently how we do so and what protections we have in place.
1.3 This Policy should be read alongside our Terms & Conditions (available at /terms-conditions) and our Responsible Gaming Policy (available at /responsible-gaming), both of which are incorporated herein by reference.
1.4 By registering an Account or using the wen1win platform, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
2.1 For the purposes of applicable data protection legislation, wen1win is the data controller in respect of personal data collected through the wen1win platform. As data controller, wen1win determines the purposes and means of processing your personal data.
2.2 Where wen1win engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and game platform operators — those parties act as data processors under wen1win's instructions and are bound by contractual data protection obligations no less stringent than those set out in this Policy.
3.1 wen1win collects the following categories of personal data, depending on the nature of your interaction with the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad or passport number, selfie / facial image for liveness verification | Registration; KYC verification |
| Contact Data | Email address, Malaysian mobile number (+60), residential address (including postcode, city — Kuala Lumpur, Penang, Johor Bahru, etc.) | Registration; account updates |
| Financial Data | Touch n Go eWallet account reference, Boost account reference, bank account details (Maybank, CIMB, Public Bank), GrabPay ID, USDT wallet address (TRC20) | First deposit; withdrawal requests |
| Transaction Data | Deposit history, withdrawal history, game wager records, bet settlement results, bonus crediting records | Ongoing — every transaction |
| Technical Data | IP address, device type and operating system, browser type and version, session tokens, login timestamps, geolocation (where permitted) | Every platform visit and login |
| Usage Data | Pages visited, game sessions initiated, features accessed, session duration, navigation paths | Every platform visit |
| Communications Data | Content of live chat, email, and support ticket correspondence with wen1win | When you contact support |
| Responsible Gaming Data | Self-exclusion status, deposit limit settings, session time limit preferences, responsible gaming intervention records | When tools are activated or reviewed |
3.2 wen1win does not intentionally collect sensitive personal data (such as health information, racial or ethnic origin, religious beliefs, or political opinions) unless specifically required by law or regulation for compliance purposes.
4.1 wen1win collects personal data through the following means:
4.2 Where wen1win obtains data from third-party sources, we ensure that such data is transferred lawfully and that the source has an appropriate basis for sharing the data with us.
5.1 wen1win processes your personal data on the following legal bases:
6.1 wen1win uses the personal data it collects for the following purposes:
7.1 wen1win may share your personal data with the following categories of recipients, in each case strictly limited to the data necessary for the specified purpose:
7.2 All third-party data processors engaged by wen1win are subject to data processing agreements that require them to implement appropriate technical and organisational security measures and to process data only on wen1win's documented instructions.
8.1 The wen1win platform uses cookies and similar tracking technologies to provide a functional and secure user experience. Cookies are small text files placed on your device when you visit the platform.
8.2 wen1win uses the following categories of cookies:
8.3 You may control non-essential cookies through your browser settings. Note that disabling functional or analytics cookies may affect your experience on the wen1win platform.
9.1 wen1win retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation.
9.2 As a general guide, the following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | 5 years from account closure | AML/KYC regulatory obligation |
| Transaction and Wager Records | 5 years from transaction date | AML regulatory obligation; dispute resolution |
| Responsible Gaming Records | 5 years from last interaction | Regulatory and player protection obligation |
| Support Communications | 3 years from last communication | Legitimate interest; dispute resolution |
| Technical and Usage Logs | 12 months rolling | Security and fraud prevention |
| Cookie Data | As set per cookie type (session to 24 months) | Platform functionality and analytics |
9.3 On expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with wen1win's data destruction procedures.
10.1 wen1win implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
10.2 Notwithstanding these measures, no method of data transmission or storage over the internet is completely secure. wen1win cannot guarantee the absolute security of your personal data; however, we commit to notifying affected Members and relevant authorities promptly in the event of a data breach that is likely to result in a high risk to Member rights.
10.3 You are responsible for maintaining the security of your own wen1win account credentials. wen1win recommends using a strong, unique password and enabling two-factor authentication for your Account.
11.1 Subject to applicable law, you have the following rights in respect of your personal data held by wen1win:
11.2 To exercise any of the above rights, please contact wen1win at the details provided in Section 15. wen1win will respond to verifiable requests within 30 calendar days. Identity verification may be required before actioning any data subject request.
12.1 The wen1win platform is strictly intended for adults aged 21 years and above. wen1win does not knowingly collect personal data from individuals under the age of 21. Registration is blocked for individuals who declare an age below 21, and any Account found to have been registered by a minor will be immediately closed.
12.2 If you believe that wen1win has inadvertently collected personal data from a person under 21, please contact us immediately at the details in Section 15 and we will take prompt steps to delete that data and close the associated Account.
13.1 In the course of operating the wen1win platform, personal data may be transferred to and processed in jurisdictions outside Malaysia — for example, where game providers, payment processors, or cloud infrastructure providers are located internationally.
13.2 Where such transfers occur, wen1win ensures that appropriate safeguards are in place to protect your personal data — including the use of standard contractual clauses, adequacy decisions where applicable, and contractual requirements that recipient processors implement security standards equivalent to those applied by wen1win.
13.3 By using the wen1win platform, you acknowledge and consent to the international transfer of your personal data in accordance with this Policy.
14.1 wen1win reserves the right to update or amend this Privacy Policy at any time. Where changes are material, wen1win will notify Members via the platform interface or registered email address prior to the changes taking effect.
14.2 The "Last Updated" date at the top of this Policy indicates when the most recent review occurred. Your continued use of the wen1win platform following notification of changes constitutes acceptance of the revised Policy.
14.3 We encourage you to review this Policy periodically to remain informed about how wen1win protects your personal data.
15.1 For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by wen1win, please contact our Data Protection team via the following:
15.2 If you are not satisfied with wen1win's response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
15.3 This Privacy Policy was last reviewed and updated in June 2026.
Every connection between your browser and wen1win is protected by 256-bit TLS/SSL encryption. Your credentials, payment details, and personal information are never transmitted in plaintext.
wen1win collects only what is genuinely necessary to operate a licensed gaming platform and comply with AML/KYC regulations. We do not collect data speculatively or for purposes beyond those stated in this Policy.
wen1win does not sell, rent, or license your personal data to third-party marketers. Any data sharing is strictly limited to operational necessity — payment processing, KYC verification, and regulatory compliance.
Personal data is retained only for as long as legally required or operationally necessary. On expiry of the applicable retention period, data is securely deleted or anonymised — not held indefinitely.
wen1win Members can request access to, correction of, or deletion of their personal data at any time. Data subject requests are acknowledged within 3 business days and responded to in full within 30 calendar days.
Every third-party processor — from Touch n Go and Boost to KYC providers and game studios — is bound by contractual data protection obligations. wen1win remains accountable for how your data is handled by its partners.
Knowing how wen1win handles your data is the foundation of a trusted gaming relationship. If you have questions about your personal data or wish to exercise your data rights, our support team is available around the clock.
21+ Only. wen1win is an entertainment platform for adults. Please game responsibly.